Skip

Terms and conditions

General conditions

Prices/exchange rates subject to change without notice. 
The prices in EURO reflect the official exchange rate. However, by cash payments in foreign currencies, including EURO, another exchange rate will be used. We accept Euro notes, however not 500 Euro notes, and give change in Danish currency. Coins in foreign currency are not accepted. The bank at the Information will be happy to change your money within bank opening hours.

At the LEGOLAND®park, Hotel LEGOLAND and LEGOLAND Holiday Village you can use any of the following payment cards: Dankort, VISA, Mastercard, Eurocard, JCB, UnionPay, Diners, American Express, VISA Electron.

One ticket gives access to all rides except the SEAT Traffic School (age 7 to 13), for which tickets must be booked and purchased separately. Booking only possible in the park on the day of your visit.

In the unlikely situation of the park reaching full capacity, LEGOLAND Billund reserves the right to close its gates. Closure due to full capacity is a safety precaution that is exercised in the public interest. Tickets purchased in advance, including Season Passes, do not guarantee admission to LEGOLAND Billund on a specific day. Admission to LEGOLAND Billund is on a first-come, first-served basis, and arrival early in the day is recommended. In the interests of safety, LEGOLAND also reserves the right to close attractions and shows without previous notice, and to ask guests to leave the park.

Force Majeure
LEGOLAND cannot accept liability or pay any compensation as a result of force majeure. Force majeure means events such as: war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Note that offers cannot be combined with any other discounts or special offers.

Covid-19

Safety measures
In response to the  Covid-19 pandemic, we have introduced specific safety measures at each of our Attractions in an effort to safeguard the health, safety and wellbeing of persons visiting our Attractions. A full list of safety measures being taken at our Attraction is available on the website. 

Visitor requirements
The safety measures put in place in response to the Covid-19 pandemic are there to safeguard the safety and wellbeing of all guests visiting our Attraction. It is in the interest of everyone at our Attraction to comply with the safety measures that have been put in place. Therefore, should an individual not comply with these safety measures, we reserve the right to require that individual to leave the Attraction in accordance with these terms and conditions.

Acceptance of risk
The safety measures that are being and have been introduced are intended to minimise the risk of contracting the Covid-19 virus but this risk cannot be completely eradicated.  Therefore, anyone visiting our Attractions acknowledge that they do so at their own risk

Payment by credit card

Private cards issued outside EU/EØS and all company cards will be charged a fee in line with the cost which LEGOLAND® pays to the card issuer. For private cards issued outside EU/EØS the fee is 3,75% for Visa, MasterCard, JCB/CUP and UnionPay. For American Express the fee is 2,50% and for diners it is 2,25%. For company cards the fee for Visa, MasterCard, JCB/CUP and UnionPay is 3,13% for Danish and European cards and 3,75% for other cards. For American Express the fee is 1,06% for Danish cards and 2,50% for other cards. For Diners it is 0,94% for Danish cards and 2,25% for other cards.

Terms and conditions for online sales

You must be 18 years or older to purchase tickets online. There is no refund on online tickets

The Ticket
LEGOLAND® Online Tickets are valid for admission to LEGOLAND Billund on opening days between March 28 and November 1, 2020 as specified on the ticket. All rides, with the exception of the Renault Traffic School, are included in the entry price. 

See also Opening Hours.

Note that online tickets cannot be combined with any other discounts or special offers. 

The online ticket must either be printed on standard white paper prior to the visit, or you can bring your smartphone or tablet to LEGOLAND, where you can scan the barcode directly from your phone at the entrance. Please note that, once a barcode on the ticket has been successfully scanned at the LEGOLAND entrance, the ticket cannot be used again. You are responsible for any misuse of the online ticket, so please take necessary precautions. All prices are inclusive of 25% VAT. No liability will be accepted for printing errors or subsequent alterations to prices.

In the unlikely situation of the park reaching full capacity, LEGOLAND Billund reserves the right to close its gates. Closure due to full capacity is a safety precaution that is exercised in the public interest. Tickets purchased in advance, including Season Passes, do not guarantee admission to LEGOLAND Billund on a specific day. Admission to LEGOLAND Billund is on a first-come, first-served basis, and arrival early in the day is recommended. In the interests of safety, LEGOLAND also reserves the right to close attractions and shows without previous notice, and to ask guests to leave the park.

Force Majeure
LEGOLAND cannot accept liability or pay any compensation as a result of force majeure. Force majeure means events such as: war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Terms of delivery
The ticket(s) shall be delivered to the e-mail address supplied shortly after your order has been received - normally within 10 minutes. You will receive an email confirmation with a summary of your order including a PDF attachment containing your tickets. Please print the attachment and bring it to LEGOLAND on the day of your visit. There are no delivery costs.

Payment and security
Payment can be made by Dankort, MasterCard Credit, Visa and Visa Electron.

Credit card transactions are made on a separate secured server with full encryption of all credit card data. LEGOLAND co-operates with Dibs and Adyen in ensuring a secured payment solution. This solution fulfils all PBS demands for a secure payment solution. Your credit card details will not be shared with any other company or organisation.

In order to recognize your information on your next visit in the online shop, a cookie is placed on your computer. The cookie is also used in order to keep track of your basket and for statistical purposes.

Contact us
Should you have any questions or complaints related to your order, please contact us at LEGOLAND Servicecenter by e-mail: info@legoland.dk or phone: +45 79501717

Personal information
See Privacy Policy and Cookies

Refund
There is no refund on campaign tickets, discounted tickets and online tickets. 

You are trading with:
LEGOLAND ApS, Nordmarksvej 9, 7190 Billund Denmark, info@legoland.dk, 
Tel.: +45 7533 1333 , Fax: +45 7535 3179, VAT No..: 36887613

Opt-in Statement

LEGOLAND ApS, part of Merlin Entertainments Limited and Merlin Entertainments Group, is allowed to use your personal data (including your contact information, postcode, device data, and purchase data) to send you marketing content (which may involve profiling to ensure the content is personalised) by SMS and/or emails. To see a list of the attractions we will be telling you about and a note of the companies in the Merlin Entertainments Limited, please click here. Also, you confirm that you are over 16 years of age and that you would like to receive marketing content of business partner LEGO House A/S from LEGOLAND ApS in the form of offers and information.

For more information about how we manage your personal data, please read our Privacy Policy. To change your preferences or to stop receiving direct marketing emails from us, you just need to click the link at the bottom of our emails.

Reserve and Ride

  • Prices are based on a per person charge
  • Guests are advised that for technical, operational and other reasons beyond our control, any activity, ride or show may be closed or otherwise unavailable at any time
  • Children under 3 are not required to pay for Reserve and Ride. They may accompany Reserve and Ride users on reserved rides – height, weight and age restrictions permitting
  • Age, height, health and weight restrictions apply on certain rides and attractions
  • There will be times when Reserve and Ride holders will be required to wait past their allocated slot due to unforeseen circumstances
  • LEGOLAND® Billund Resort operates an Exit Pass policy for guests with disabilities. This may result in guests with Exit Passes taking loading priority over other guests on some rides and attractions
  • Parties may have to split up on carriages that are not suitable for the number in their group
  • No refund or partial refunds are available for Reserve and Ride after or on completion of the first booked ride
  • Reserve and Ride is valid for selected rides and attractions in the Resort and these are subject to change
  • All add-on products are subject to availability and have allocated ride times. Guests are responsible for ensuring the allocated ride time is met. No refund or compensation is given for missed ride times
  • Reserve and Ride cannot be used for parking, restaurants, educational workshops and any other additionally charged activities
  • Reserve and Ride operates a pricing structure, trading calendar and discount options. Prices may vary based on time of purchase and provider
  • LEGOLAND® Billund Resort reserves the right to change these without notice
  • Discounts for Reserve and Ride cannot be granted

Book accommodation

Book accommodation

1 Check in & check out
2 No. of guests
2
Adults
2
Kids
Or
Buy tickets